What is Salesforce?
Salesforce can be defined as a platform that offers cloud computing and software-as-a-service. It can also be considered as the customer relationship management(CRM) tool that makes it easy for businesses to keep track of the various activities as per their requirements. It is an application that can be modified or customized as per the business needs. Salesforce provides the most robust CRM (Customer Relationship Management) tool which comprises a 360-degree view of any company’s sales, service, and marketing processes. It provides a complete CRM solution with Sales, Service, and Marketing cloud collaborating well within the same environment.
What is CRM?
CRM stands for “customer relationship management” and it’s software that stores customer contact information like names, addresses, and phone numbers, as well as keeps track of customer activity like website visits, phone calls, email, and more.
What are the benefits of Salesforce?
The features of Salesforce training are:
- It helps in providing customer information
- Helps in the matter of account planning
- Proper time management
- Aids in perfect collaborations of the team
- Proper accessibility.
Salesforce Training Syllabus in Gurgaon:
Cloud Computing Introduction:
- Introduction
- Evolution of Cloud Computing
- Comparison with other computing technologies
- Characteristics of Cloud computing
- Advantages and Disadvantages
- Classification of Cloud Services
- PAAS(Platform As A Service)
- SAAS(Software As A Service)
- IAAS(Infrastructure As A Service)
Salesforce CRM Concepts:
- What is CRM?
- How CRM can help?
- Salesforce CRM Navigation terminology
- Compare Salesforce.com CRM with other CRM products
- Customization in salesforce .com CRM
- Introduction to salesforce CRM Setup tool
- Personal Setup
- App Setup
- Admin Setup
Salesforce Cloud Overview:
- Sales Cloud
- Service Cloud
- Collaboration Cloud
- Project development life cycle
- Salesforce editions
- Apex data loader
Controllers:
- Variables & Expressions.
- Standard Controllers and Standard List Controllers
- Custom Controllers and Controller Extensions
- Passing Parameters & Pagination
- Using Static Resources and Custom Components
- Styling VF pages
- Overriding Buttons, Links and Tabs with VF
- Using JavaScript in VF Pages
- SOQL
- Advanced examples.
Apex:
- Introduction to Apex
- Purpose of Apex
- Apex Fundamentals
- Collections
- Loops
Apex Scheduling:
- Triggers & its Implementation
- Invoking Apex
- Classes, Objects
- Asynchronous Apex & its Operation
- Governor Limits
- Debugging Apex
- Test Class
- DML Operations
- Static & Non-Static Implementation
Deploying:
- Managed & Unmanaged Packages
- Change Sets
- Preparing your Sandbox Org
- Sandbox & its Types
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